Episode 5 - Customer-Centricity in Automotive
Episode notes
In this episode, we explore the importance of customer-centricity in the automotive supplier industry with Melanie Schuttenberg, Vice President of Business Development Europe and Managing Director Germany at Flex Automotive. Melanie shares insights and advice from her career on building strong customer relationships, anticipating changing customer needs, fostering a customer-centric mindset across all teams—not just sales—and leading teams towards success in the automotive supplier industry.
Melanie has been working within the automotive industry for nearly 20 years. She has progressed through roles of increasing responsibility, gaining experience at leading global organisations such as TRW, Magna, and most recently Flex, which she joined in 2015. She is also an Advisory Board Member at TAJCO, a leading supplier of premium exterior trim solutions for the global automotive industry.