In the third episode of Fireside Chat, Brett Johnson discusses the concept of automation fabric with Chief Product Officer Bill Dellara. The discussion shifts from siloed automation tools toward a connected model built on four pillars: an automation engine, monitoring, analytics, and integrated AI. Exploring the benefits of integrated systems, such as automatically tracing and remediating call quality issues, and addressing the build versus buy dilemma for APAC IT leaders facing budget and skill constraints.