Episode notes
Tim shares an Airbnb Resolution Center Success Story with John. Guest smoked, denied it. Tim kept good records, costs were recovered.
Here are the highlights:
You can be successful on airbnb with damage claims
Documentation is key! Document everything post-checkout with time-stamped photographs, video, even using smart tech to monitor noise or smoking in your home
For smoking, affordable tech is available that tells you where smoking occurred and what substance was smoked - does wonders with the airbnb resolution center
The resolution center is more likely to rule in your favor if you follow their process. First, ask the guest to pay for damage they caused. If they refuse, go to the resolution center with great evidence, support, and documentation
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