In this episode of the Think Factory Podcast, Amy Francis, Global HR Business Partner at GSK, discusses her 25-year career within the organization and how working across HR operations, systems, global process ownership, and strategic business partnering shaped her approach to leadership. Amy shares how her experience leading global Workday processes across more than 100 countries taught her the importance of curiosity, understanding local practices, and listening before trying to change or standardize a process. She also explores the HR business partner’s role as a translator between business goals, employees, and leaders, emphasizing that trust and strong relationships are essential to influencing decisions and navigating change. Amy discusses the value of being a “jack of all trades,” explaining how broad experience builds judgment, helps leade ...