Pella Works With Contractors Every Day. Here’s What the Best Ones Do...

Brian Buresh sits down with Lewis Lundy, Pella Certified Contractor Program Manager and Trade Sales Manager in Omaha, to talk about what he sees inside some of the most successful contracting companies. Lewis has spent years working directly with contractors and homeowners, giving him a unique view of the habits that separate strong contracting businesses from the rest. They cover why follow-up often matters more than the perfect sales pitch, why contractors should know their numbers, the danger of trying to offer every service, how supplier relationships affect the customer experience, and how AI may change the way homeowners find contractors. They also share a simple post-project follow-up idea that could reduce callbacks while giving homeowners a better experience.