A 3rd-Generation Roofer Waited 8 Years to Make This Hire...

Mario shares what he’s learned through nine years of running a 100% retail roofing company, including when to stop saying yes to every job, why the cheapest customers can become the hardest customers, and how systems like a CRM and an answering service helped him get more off his plate. Brian also shares his own experience staying at roughly the same revenue for 13 years while trying to control everything—before growing from 8 employees to 44 in four years. They also get into pricing, protecting the customer’s property, same-day estimates, why high-pressure kitchen-table selling isn’t always necessary, and what an eight-week wait for a contractor’s quote might be telling the homeowner. If you’re a contractor trying to grow without every job, call, and decision depending on you, subscribe for more practical conversations from The Modern Contractor.