The Blend: CX & EX
Season 1
by Fran Brzyski
With the upcoming holiday season, Zoe joins us to describe how she is being proactive to create the best experience for her customers. Zoe's unique career path has led her to be quite innovative which shows in some of the programs she's implemented with Chomps! Don't miss this one as you look for new ways of delighting your customers heading into the holiday season.
Ethan shares his journey of betting on himself and how that has transformed his life. We dig further into the way human beings want to interact with customer service today and how that is continuously evolving.
We took a deep dive into many of the challenges CX leaders face when trying to build their tech stack and drive operational efficiency. Adrian helps organizations take their customer experience programs to the next level through his four pillar framework. He's a wealth of knowledge and leader in the industry!
A chat with Ben Segal, Colin Crowley, and Dan Medina on how they were able to efficiently scale a rapidly growing organization, Freshly, while keeping Customer Experience best in class!