Episode Description

What happens when a hotel lets guests stay for a full 24 hours without charging a separate late check-out fee?

In this episode of The Hotel Business, Ludan shares her stay at Wink in Ho Chi Minh City and looks at the commercial logic behind its 24-hour stay promise.

For guests, the benefit is obvious: more control, less friction, and no need to negotiate late check-out. For hotel owners, the question is harder. Is the hotel giving away time, or has that time already been priced into the room rate?

This episode looks at why guests value certainty, why Wink can make 24-hour stay a brand rule, which hotels may be suitable for this model, and what operators must control before copying it.

The real issue is simple:  ...