Taxpayer Experience with Courtney Kay-Decker

On this episode of FTA Tax Breaks, IRS Deputy Chief Taxpayer Experience Officer Courtney Kay-Decker joined us for a look inside the IRS’s Taxpayer Experience Office (TXO). And there was plenty to talk about as the TXO continues to elevate the quality of taxpayer interactions with the agency by identifying taxpayer trends and best practices while implementing service-wide taxpayer experience improvements. This episode is a must-see as the taxpayer experience is something everyone in at all levels of tax administration plays an important role in. Enjoy!