Welcome to FTA Tax Breaks, a podcast by the Federation of Tax Administrators, where we delve into current subjects and their relevance to the realm of tax administration. Each episode of our podcast features conversations with esteemed professionals from government, academia, and the private sector. Our guests generously share their wealth of knowledge and unique perspectives, providing invaluable insights and expertise to o ...
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On this episode of FTA Tax Breaks, IRS Deputy Chief Taxpayer Experience Officer Courtney Kay-Decker joined us for a look inside the IRS’s Taxpayer Experience Office (TXO). And there was plenty to talk about as the TXO continues to elevate the quality of taxpayer interactions with the agency by identifying taxpayer trends and best practices while implementing service-wide taxpayer experience improvements. This episode is a must-see as the taxpayer experience is something everyone in at all levels of tax administration plays an important role in. Enjoy!
In this episode, guests Dia Harris from the North Carolina Department of Revenue and Rebecca Lopez Kriss from the Philadelphia Department of Revenue join Ryan Minnick, FTA COO, for a conversation about the role of communications in government and how reaching every citizen where they are is critical to the performance of revenue agencies nationwide.
Chris "Cash" Ashley, Principal EQ Evangelist at AWS, joins FTA's COO Ryan Minnick for a conversation about neuroplasticity, emotional intelligence (EI or EQ), the science that supports it, and how EQ can unlock superpowers of collaboration and leadership.
FTA's COO Ryan Minnick is joined by Dr. Ellie Pavlick, Assistant Professor of Computer Science at Brown University and member of the Google AI research team, for a conversation about generative AI, what we do and don't know, and how we might see it used in highly regulated industries like tax administration.