FTA Tax Breaks

by Federation of Tax Administrators

Welcome to FTA Tax Breaks, a podcast by the Federation of Tax Administrators, where we delve into current subjects and their relevance to the realm of tax administration. Each episode of our podcast features conversations with esteemed professionals from government, academia, and the private sector. Our guests generously share their wealth of knowledge and unique perspectives, providing invaluable insights and expertise to o ... 

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Podcast episodes

  • Season 1

  • Customer Experience and 'Voice of the Customer' with Mike Lee

    Customer Experience and 'Voice of the Customer' with Mike Lee

    The Utah State Tax Commission is taking an associative approach to meeting customer needs by understanding the customer journey from the beginning. It’s part of Utah’s “Voice of the Customer” project that takes into consideration several elements from understanding the customer’s issue by knowing not only the immediate concern but what brought them to that moment and how the agency can best help them through their entire journey and relationship with the agency.

  • What Makes a Great Workplace with Bob Grennes and Rob Woods

    What Makes a Great Workplace with Bob Grennes and Rob Woods

    In this competitive labor market, businesses and organizations of all types are looking for every advantage when it comes to recruiting and retaining talented people. This is especially challenging for tax administrators and other government agencies that have the additional challenge of filling positions that pay less compared to their private sector counterparts. But overcoming that hurdle and the many other staffing challenges is possible and we have evidence it is being done and done well by two FTA member agencies that have received multi-year best place to work awards.  In this episode of the FTA Tax Breaks podcast, Ryan welcomes Arizona DOR Director Rob Woods and Indiana DOR Commissioner Bob Grennes for an upbeat and enlightening conversation about the amazing work cultures that dwell within these two agencies. These leaders share their thoughts, concepts, and insights into what goes into their agencies’ recipes for success and what brought them to be top workplaces. Please Enjoy!   

  • What is the National Taxpayer Advocate Service? With Erin Collins, National Taxpayer Advocate, IRS

    What is the National Taxpayer Advocate Service? With Erin Collins, National Taxpayer Advocate, IRS

    The Taxpayer Advocate Service (TAS) office plays a critical role working in the interest of the federal taxpayers. In this episode of the FTA Tax Breaks podcast, we talk with the TAS director, National Taxpayer Advocate Erin Collins, about her office's work as the "voice of the taxpayer." Collins shares what her office does and how it works, the good work they are currently doing, and upcoming initiatives for this office charged with protecting taxpayer rights, and improving service and tax administration as an independent voice inside the IRS. Join us for this informative and first-ever in-person Tax Breaks interview.

  • Taxpayer Experience with Courtney Kay-Decker

    Taxpayer Experience with Courtney Kay-Decker

    On this episode of FTA Tax Breaks, IRS Deputy Chief Taxpayer Experience Officer Courtney Kay-Decker joined us for a look inside the IRS’s Taxpayer Experience Office (TXO). And there was plenty to talk about as the TXO continues to elevate the quality of taxpayer interactions with the agency by identifying taxpayer trends and best practices while implementing service-wide taxpayer experience improvements. This episode is a must-see as the taxpayer experience is something everyone in at all levels of tax administration plays an important role in. Enjoy!

  • Project Management with Frank Nestore

    Project Management with Frank Nestore

    Ryan sits down with Frank Nestore, VP at Mathtech, to discuss project management, how projects differ between government and the private sector, and what makes a project successful.