Tales from Planet Customer Experience | Podcast on RSS.com

Tales from Planet Customer Experience

Tales from Planet Customer Experience

by Brian Bruner

Ep029 - Feeling Frustration From Phone Fixes

Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!

Ep 028 - Glucose, Massages, and Food Trucks

Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!

Ep 027 - Executives wiping down the bathroom?

Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean and pristine!

EP026 - Hello Gorgeous!

Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorgeous!

Ep 025 - When does the CEO need to get involved?

Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!

Ep 24 - Selling Sodas or Selling an Experience?

Join us as we talk about Brian’s wife’s business and discuss what’s more important - the product or the experience!

Ep023 - Did you just say "no"?

Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.

Ep022 - Does customer experience matter at ballroom dancing competitions?

Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.

Ep021 - Giving out chocolates in the airport lounge!

Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.

Ep020 - Cars, Glasses, and Pizzas! It's all about the experience!

Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!

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