Ep023 - Did you just say "no"?
Tales from Planet Customer Experience by Brian Bruner
E23
Jun 10, 2024
22:00
Episode notes
Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.
Keywords
customer experience
frustration
provider
empathy
customer
experience
oscars
movies
fedex