Join us on Full Circle for a warm, practical, and surprisingly personal conversation with Kathleen Dixon — senior living consultant, founder of Retain Consulting, and someone who arrived in elder care via The Body Shop, childcare, and Toys R Us, and never looked back. Kathleen's superpower isn't clinical — it's people. She helps senior living communities get to the real root causes of staff burnout through confidential surveys, targeted workshops, and follow-up implementation, and her case studies are the kind that stick. In this episode, she explains why a full memory care unit is actually easier to staff than a half-empty one, how a weekly scavenger hunt helped a community pass safety audits, and why the executive director is the single most important variable in any facility's care quality. She also shares where she sees senior living heading  ...