In this episode, Martijn Feikens, Head of Global Talent Operations at ING, shares how talent operations actually work inside a large, regulated, global organization.

We talk about scale, complexity, stakeholder management, decision-making in matrix structures, and why people remain the only asset that does not depreciate.

Timestamps:

02:10 Martijn’s role and global scope

04:40 Why global banks are complex organizations

07:30 Consensus culture and decision-making challenges

11:50 Employer brand as a strategic lever

13:40 Technology, regulation, and risk aversion

16:05 How to decide what is worth pursuing

18:10 Stakeholder management at scale

22:30 Why simplicity matters in leadership communication

26:30 Designing for scale, delivering with care

28:10 The five  ...