Episode notes
In this episode, Martijn Feikens, Head of Global Talent Operations at ING, shares how talent operations actually work inside a large, regulated, global organization.
We talk about scale, complexity, stakeholder management, decision-making in matrix structures, and why people remain the only asset that does not depreciate.
Timestamps:
02:10 Martijn’s role and global scope
04:40 Why global banks are complex organizations
07:30 Consensus culture and decision-making challenges
11:50 Employer brand as a strategic lever
13:40 Technology, regulation, and risk aversion
16:05 How to decide what is worth pursuing
18:10 Stakeholder management at scale
22:30 Why simplicity matters in leadership communication
26:30 Designing for scale, delivering with care
28:10 The five OKRs guiding Talent Operations
29:50 Leadership conversations at senior level
31:40 Why slow does not mean ineffective
33:30 Learning stakeholder management over time
35:40 Global standards versus local needs
36:40 Looking ahead to 2026
38:10 Why people are the only asset that doesn’t depreciate
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Connect with us on LinkedIn: https://www.linkedin.com/company/matchr/
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Connect with Martijn Feikens: https://www.linkedin.com/in/martijnfeikens/
Connect with Adriaan Kolff: https://www.linkedin.com/in/adriaankolff/
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