Episode notes
“I tell all my buddies, if you tried VA 10 years ago like I did, try us again.” Is the VA a waste of time? Can it really provide the services and care you need? John Boerstler, Chief Veterans Experience Officer at the U.S. Department of Veterans Affairs, joins the podcast to share just how much the VA has expanded, evolved, and modernized post-9/11 to better listen to veterans and respond to meet their unique needs.