Connecting Care to Higher Purpose at Prime Healthcare w/ Amy Searls

What makes healthcare personal, even in large, fast-growing systems? It’s the power of human connection.

In this episode, Amy Searls, Chief Experience Officer at Prime Healthcare, shares how she’s leading efforts to create meaningful relationships between patients, staff, and healthcare providers.

Amy brings over two decades of leadership experience in patient and staff experience to her role. Prime Healthcare has a network of 51 hospitals and 300 outpatient centers. As the Chief Experience Officer, she oversees the patient journey and the provider experience, ensuring that both patients and healthcare staff feel supported and cared for.

Amy explains the strategies Prime Healthcare uses to maintain empathy and human connection as the organization grows and expands. She shares how they empower frontline leaders to drive patient e ...