Episode notes
What does it take to rebuild trust in healthcare, especially after it took a hit during the pandemic?
In this episode, we talk with Jennifer Baron, Chief Experience Officer at NRC Health, about the evolution & importance of trust in healthcare.
She breaks down the key drivers of trust and their role in shaping patient and provider experiences.
Jennifer has over 30 years of leadership experience in healthcare. At NRC Health, she focuses on improving human-centered care. Her work revolves around 3 core elements of reliability, competence, and respect.
She takes us through NRC Health’s research on trust and what they found. She also explains how trust has evolved and what healthcare systems can do to rebuild it.
🎧 Tune in to hear how NRC Health is making healthcare more human-centered and trust-driven.
... Read moreKeywords
patient experiencehumanizing healthcareimproving healthcare patient experiencepatient experience measurementwarmth and compassion