Delivering Donor Experiences That Save Lives at New York Blood Center w/ Adrian David

Humanizing Healthcare by Fidelum Health

Episode notes

What motivates blood donors to give part of themselves for nothing in return, and what can they teach us about human connection and empathy?

In this episode, Adrian David, EVP & COO of New York Blood Center, joins us to discuss how they deliver donor experiences that save lives every day.

Adrian brings an impressive blend of pharmaceutical experience and strategic insight to one of the country’s largest blood operations. He shares how the center collects over a million blood products annually, operates in 17 states, and prioritizes donor engagement through emotional resonance, empathy, and cutting-edge innovation.

You’ll hear how they're solving the post-pandemic donor shortage, especially among youth, and introducing portable donation pods that transform blood drives into sleek, comfortable, and tech-frien ... 

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Keywords
patient experienceempathyhumanizing healthcareimproving healthcare patient experiencewarmth and compassion