Episode notes
The Same Problems for 20 Years: Why We're Still Complaining Instead of Solving | Getting to Hell Yes
"Revenue is growing, but margins aren't. Teams are busy, but results aren't consistent. Leadership's reactive instead of strategic."
Deb Newell, founder of Real-Time Consulting, reveals why property management has faced the exact same operational problems for 20 years and why we're still choosing to endure them instead of solving them.
🎯 IN THIS EPISODE:
→ Why SFR, multifamily, affordable, and commercial all face the same core problems
→ The Resident Expectations Cop-Out: Stop blaming Amazon, it's our inability to set expectations
→ The No Pickles Rule: Why exceptions kill operations (and how to charge for them)
→ "Consistency builds trust. Inconsistency builds online reviews."
→ How to create servi ...Â