S01 E22 - CX Goalkeeper with Annette Franz - S1E22 is about her book "Customer understanding"

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
The CX Goalkeeper had a smart discussion with Annette Franz My learnings discussing about the book “Customer Understanding”, while we went through the three chapters: 1) ListeningStart with the customers and design / develop products for them. (and don’t try to find customers for the products).Starting with “listening” and continuing by  ...  See more
May 17 2021