Episode notes
🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience.
🔍 In this episode, Alyona delves into:
- AI's Role in Customer Feedback Analysis: Discover how AI can sift through customer feedback to provide actionable insights.
- The Essence of Net Promoter Score: Unravel the importance of NPS in gauging customer loyalty and satisfaction.
- Creating Custom Taxonomies: Learn about the power of personalized feedback analysis for deeper customer understanding.
🌟 Why Listen?: This episode offers valuable strategies and insights to enhance your customer experience strategies through AI.
After listeni ...
... Read more