Episode notes
In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions.
🌟 What You'll Learn
- The Spark Matrix Report: Why it's a game-changer in the CX industry.
- Employee Experience (EX): Orcun Irfan's unique framework and why EX is the other side of the CX coin.
- Technology's Role: How tech is shaping Voice of Customer and Voice of Employee programs.
- Organizational Culture: The importance of culture shift, structural adaptation, and systemic change in CX and EX.
🎙️ Notable Quotes
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employee experiencevoice of the employeespisanototal experience