Generating Value: From Insights to Impact with Susanna Baque

In this enlightening episode, we're joined by Susanna Baque, a trailblazer in the Customer Experience (CX) domain. Dive deep with us as we explore the essence of transforming customer insights into actionable strategies, the future of CX, and the undeniable link between employee well-being and customer satisfaction.

Key Takeaways:

• Susanna's unique journey into the world of CX and the influence of personal values.
• The pivotal role of customer feedback in shaping CX.
• Strategies to dismantle organizational barriers for a seamless customer journey.
• The synergy between employee well-being and customer satisfaction.
• Susanna's golden advice: "Embrace a culture of action. Feedback without timely and meaningful action loses its essence."

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