Ep 2: A New Era of Public Health: Why Improving Health Outcomes Starts with Total Experiences

Clickthrough: A Total User Experience Podcast by Government Technology Insider

Episode notes

In this episode, we sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX principles and interoperability initiatives are driving a new era of public health.

federal governmenttotal experiencecustomer experienceemployee experienceIT modernizationdigital transformationfederal service deliveryhuman-centered designMaximusDepartment of Veterans Affairspublic healthpatient experiencetransforming health systems improving patient outcomestechnology