10 Predictions For Transforming Customer Experience In 2025
Between2Bs by B2SMB Institute
S4 · E12
Feb 18, 2025
48:56
Episode notes
InfoBip CBO Ivan Ostojic shares his 10 predictions for Next-Gen Customer Experience, from foundational data infrastructure to Agentic AI to Conversational Analytics and Rich Messaging. Based on his recent Forbes Business Council column (and experience running a Global leader in omnichannel engagement), Ivan explores how business-customer interactions are about to be reshaped.