Knowing Your Value, Setting Boundaries, and Starting Again - Melissa Armstrong
Meet Melissa! What happens when the business you built grows faster than the systems needed to support it? In this episode of Protea Conversations, Zane sits down with Melissa Armstrong, CPA and founder of SteadyHand Accounting & Advisory, for an open conversation about entrepreneurship, accounting, identity, and rebuilding a firm. Melissa grew up in Puerto Rico in a family of accountants, even though she was convinced she would never become one herself. Her journey eventually took her through Big Four accounting, corporate finance, Spain, Colorado, and ultimately firm ownership. But her second year as a business owner changed everything. After experiencing rapid growth, Melissa found herself beyond capacity, struggling through hiring challenges, and with one client representing roughly half of her firm's revenue. Eventually, she made the difficult decision to let go of that client, restructure the business, rethink hiring, raise her fees, strengthen her boundaries, and rebuild SteadyHand with a much clearer vision. The conversation also goes well beyond business. Melissa shares candidly about pursuing financial independence, the personal cost of constantly pushing forward, learning to listen to her body and herself, and redefining what success actually means. In this episode: • Growing up in Puerto Rico and finding a career in accounting • Why Melissa originally wanted nothing to do with the profession • Building a network after moving countries and cities • The value of authenticity in relationships and business • Lessons from Big Four accounting • Taking the leap into firm ownership • Why rapid growth created unexpected problems • The danger of client concentration • Hiring before you're ready—and hiring when it's already too late • Making the decision to walk away from major revenue • Burnout, capacity, and building a sustainable business • Raising fees and establishing stronger client boundaries • What “SteadyHand 2.0” looks like • Financial independence, identity, and redefining success • The importance of having people around you who can help Melissa also shares one of the biggest lessons from her journey: build relationships, stay curious, ask for help when you need it, and be willing to change when the business you're running no longer supports the life you're trying to build. Connect with Melissa Armstrong and learn more about SteadyHand Accounting & Advisory, her newsletter, and her podcast No Se Habla Taxes. Connect with Melissa LinkedIn - https://www.linkedin.com/in/andersonpetergeorge/