Episode notes
WhyNOT? A Wisdom Shot: Bonus: Sara praises Trajce's use of empathy maps to dissect victim impact statements and case law. She's certain that her design-thinking arguments are influencing his work. Alan is a little confused and cannot stop giggling: it's a hoot for Owl-inn....
Keywords
work design
good work design
human factors
design strategy
case law
transformative work design
empathy maps
victim impact statements
service design
personas