In this episode of While I’m Here, Doc, Dr Tom McWaters speaks with Dr Kim Nurse, GP and Primary Care Support Team Clinical Lead at the Primary Care Workforce Academy.

Drawing on her career across acute medicine, NHS leadership and general practice, Kim explains how the Primary Care Support Team works with practices facing challenges around access, workload, workforce, finances, management and organisational change. The conversation explores why data is a useful starting point but rarely tells the whole story, and why speaking to the people doing the work is often essential to understanding what is really happening.

Tom and Kim also discuss common themes the team sees across practices, the growing complexity of practice management, when to ask for help, and how general practice may need to adapt.

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