Episode notes
Episode Summary
Unlock insights into how AI is reshaping security, RFP processes, and overall organizational efficiency in this conversation with Andy Frankel, an IBM AI and hybrid cloud expert.
As AI moves from a bolt-on capability to the core intelligence behind modern systems, traditional ways of measuring success are starting to fall short. In this episode, we explore how agentic AI is changing the way organizations operate—reducing manual effort, increasing autonomy, and redefining key performance indicators.
Andy also shares practical use cases across security, customer service, and RFP automation, including a deep dive into MIR, an AI-powered RFP response engine designed to improve efficiency and win rates.
If you're navigating AI adoption, this conversation offers a grounded look at what’s working today—and what organizations need to rethink moving forward.
What You’ll Learn
- Why traditional KPIs don’t fully capture AI-driven performance
- How agentic AI is transforming workflows and decision-making
- Real-world applications of AI in security, customer service, and RFP automation
- The importance of trust, governance, and secure AI deployment
- Where organizations should start when adopting AI
Key Topics Covered
- Andy Frankel’s journey into AI, security, and enterprise transformation
- The evolution from traditional machine learning to agentic AI
- The concept of “AI+” and its impact on business processes
- MIR: AI-powered RFP response automation
- AI in security operations and threat detection
- Data quality, governance, and change management in AI adoption
Key Takeaways
- AI is shifting from a supporting tool to the core driver of business processes
- Success metrics are evolving toward autonomy, efficiency, and reduced human intervention
- Trustworthy AI—including governance and bias mitigation—is critical for enterprise adoption
- AI can significantly accelerate RFP workflows and improve response quality
- Organizations that invest in data quality and change management will see the most impact
Notable Quote
“The real shift isn’t just in performance—it’s in how independently the system can operate.”
Connect with Andy Frankel
- LinkedIn: https://www.linkedin.com/in/andyfrankel/
- Email: andy.franco@sieinnovations.com
- MIR Demo: sieinnovations.com/mir