Episode notes
John and Tim discuss the reality of airbnb guest expectations in 2022 and how to think about and create a guest experience that can exceed expectations...
Guest expect more, however want to pay less
Buzz on the news about nickel and dime'ing with clean fees, pet fees, heat fees, etc.
Sticker price is more expensive than what nightly rates suggest, bait and switch
Guest are coming in expecting a whole house for less than the price of the hotel
Twitter and TikTok people are saying ‘hotels are so much better’ as funny as they sound, we need to listen to even the most outrageous critics
How to win by not only meeting, but exceeding expectations
Set expectations
Deliver
Exceed expectations by going the extra mile