The Tycoons welcomed fellow veteran podcaster, Tersh Blissett, to the show. The conversation was full of valuable life and business advice. Tersh is an advocate for creating that “wow” factor in customer service which has contributed significantly to his success. He restructured his business model to go from low margin, high volume to high margin, low volume. One of the biggest takeaways was learning the power of saying “no.” It is the key to unlocking growth and it’s often a hard lesson to learn.

Every time you say yes to something, you are saying no something else. If you answer every call, you are part of the problem. Create a process and delegate. Write down what you do daily to know where your time and effort is spent so you can create those processes and the ability to track progress. Know what your avatar is and recogniz ...