Tuesday Talks

by Numeracle

Tech News Technology

Season 3

Defining & Discussing 3rd-Party Call Signing

Numeracle's Distinguished Member of the Technical Staff, Pierce Gorman, and VP of Engineering - Voice, Brett Nemeroff, chat about the 6th Report and Order and Further Notice of Proposed Rulemaking (FNPRM) related to call authentication and the intricacies of 3rd-party call signing.To read the 6th Report and Order and Further Notice of Proposed Rulemaking, visit docs.fcc.gov/public/attachments/DOC-391238A1.pdfMentioned Content: - 6th Report and Order and Further Notice of Proposed Rulemaking - Call spoofing - STIR/SHAKEN - Attestation - Call Authentication - Entity Identity - 3rd-Party Call Signing - ATIS - KYC - TRACED Act

Navigating the Contact Center Landscape: Best Dialing Practices & Compliance for All Call Types

Strategies for Successful Dialing in an Evolving Regulatory Ecosystem For a deeper dive into this topic, download the playback of their joint Master Class here: https://www.numeracle.com/master-classes/best-practices-for-dialing-strategies-contact-strategy-campaign For the visual aid on risk mitigation, click here: https://www.numeracle.com/tuesday-talks/navigating-the-contact-center-landscape-best-dialing-practices-compliance-for-all-call-types Mentioned Content: Risk Mitigation Best Practices Branded Calling Implementation, Use Cases, & ROI metric Caller ID presentation Spam Labeling Net Promoter Score Customer and Agent Satisfaction

Robocall Regulations: Ofcom vs. FCC

A Cross-Atlantic Comparison of Consumer Protection Measures Mentioned Content Ofcom and FCC Robocalls Call blocking & labeling Entity Identity Management STIR/SHAKEN VoIP SIP (Session Initiation Protocol) TRACED Act Calling Line Identification (CLI) Authentication AI and Voice Simulation Scams Know Your Customer (KYC) Branded calling

Identity in Focus: The Launch of Season 3

What's New? What's Next? Catching Up and Looking Ahead Mentioned Content Branded Calling & CNAM 10DLC Identity Voice simulation scam calls Know Your Customer (KYC) & Know Your Vetter Project Point of No Entry (PoNE) Know Your Upstream Provider Delegate Certificates Robocall Mitigation Database (RMD) STIR/SHAKEN NIST Standard 800-63 Zero Trust Architecture

Season 2

Season Finale: Predictions on the Delivery of Identity in 2023

Looking to the Future through a Retrospective of Season 2 It's the last session of Season 2! Rebekah and Anis close out this spectacular season, filled with so many expert guests and some new expert hosts! Together, they reflect on our conversations this season and close the year out with some trends and predictions for the future of delivering identity in 2023.

Twitter Misses the Mark on Identity Verification

How the New Pay-for-Verification Model leads to more Identity Fraud and Distrust As the leaders for identity verification in the communications ecosystem, we take a hard look at the changes being made by Elon Musk at Twitter in this week’s episode. With the new pay-for-verification model of the blue checkmark, Rebekah and Anis discuss how it’s not just the content we can’t trust but the identity behind the source of information itself. They discuss the rampant fraud seen on the platform since the changes and what this could mean for the future of identity presentation in communications and on Twitter. Mentioned Content Twitter Elon Musk Blue Checkmark Identity Verification Trust in communications Trusted Identity Identity Fraud & Impersonation

(Illegal) Robocalls Aren't Special

Security and Fraud Mitigation to Combat Illegal Calls Numeracle’s VP of Trust Solutions, Sarah Delphey, was joined by Bradley Reaves, Assistant Professor of Computer Science at North Carolina State University, to discuss how the history and lessons learned from academia and other industries can help illuminate solutions for combatting illegal calls and achieving call authentication. Mentioned Content Fraud, security, and authentication Internet versus Telco processes Centralized versus Decentralized Authentication solutions STIR/SHAKEN call authentication (for IP and non-IP) Lessons learned from Academia

The Recent Moves on Messaging

The future of identity and authentication in the messaging channel Rebekah and Anis are back to discuss the recent events impacting the messaging channel, including the FCC's recent NPRM on blocking illegal robotexts, and how they predict trusted identity and authentication in the messaging channel can be achieved.

The New STIR/SHAKEN Frontier

How to Authenticate Callers Before a Call is Placed Pierce Gorman continues as our host, this time welcoming Numeracle's VP of Trust Solutions, Sarah Delphey, to report on the status of STIR/SHAKEN and explore the next enhancements, versions, challenges, and solutions that still need to be tackled alongside some regulatory commentary. Mentioned Content STIR/SHAKEN Call Authentication & Call Signing Industry Traceback Group & Traceback Procedures Know Your Customer (KYC) Customer Due Diligence Robocalls Caller Identity Rich Call Data (RCD) versus Delegate Certificates

Global Call Authentication Domination: Part III

International Involvement: The Intersection Between Domestic and Foreign Voice Service Providers Part III of our series on Call Authentication Domination has a new twist: a third expert guest speaker! Jim McEachern, Robocall and SHAKEN expert and consultant and Member of the Alliance for Telecommunications Industry Solutions (ATIS) joins host Pierce Gorman of Numeracle's Technical Staff, and returning guest Eric Priezkalns, Chief Executive of the Risk and Assurance Group and Editor of Commsrisk.com to continue the conversation on international call authentication with a focus on the intersection between domestic and foreign voice service providers. Mentioned Content STIR/SHAKEN Call Authentication Governance Authority Certification Authority Policy Administrator Know Your Customer (KYC) Vetting Rich Call Data (RCD) for Call Signing Illegal Number Spoofing The TRACED ACT Delegate Certificates ‍ Mentioned Organizations Alliance for Telecommunications Industry Solutions (ATIS) The North American Numbering Council (NANC) Call Authentication Trust Anchor (CATA) Working Group International Telecommunications Union (ITU)

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