Episode 209: What Works in Managing in 2023

Mortgage Manager Playbook by Pat Sherlock

Episode notes

Ralph Remy, Director of Client Digital Experience at National MI, discusses What Works in Managing in 2023. Highlights include: back to basics; what type of lender are you; coaching for development; intentional training and training your team to “Think Amazon”. Ralph has over 25 years of experience in leading strategic change and developing successful sales and service teams as it relates to Client Experience and Digital Experience.