You know the system. You use the words. So why isn't it working?

In this episode, Shane Jacob explains why Judge the Work, Protect the Person fails and it has nothing to do with what you say. It has everything to do with what you believe when things go wrong. He gives you a three-step process to catch your thinking before it costs you the trust you've been building.

Worth listening to if your team is still getting defensive even when you're trying to do it right.