The most important thing in the end of all this is what their stats are.

We got to operate off of stats and not rumors, but I would say, like, if their stats are down and they're not producing, that's the person that you need to let go.

Every decision that you make in terms of personnel, you think of the business first and the employee second.

How do you separate performance data from personal feelings?

The Business Academy has the training resources to help practice owners get in control of their whole business – including who to hire and who to fire.

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