Episode notes
Conflict is an unavoidable part of working in healthcare—but how we handle it can make or break both patient outcomes and team dynamics.
In this episode of Heartbeat Debrief, Devin is joined by Diego, who brings a diverse background in behavioral health, military service, and healthcare policy. Together, they break down the different types of conflict healthcare workers face every day—from disagreements between staff to high-stress interactions with patients and families.
They discuss how differences in care philosophy, communication breakdowns, and inconsistent approaches can create tension on the unit, and how those issues can directly impact patient care. The conversation also dives into practical strategies for addressing conflict in the moment, de-escalating emotionally charged situations, and knowing when to step in—or step away.
This episode emphasizes the importance of maintaining a fair, firm, and consistent approach, building trust through honesty and clear expectations, and fostering a team environment where everyone feels empowered to speak up.
If you’ve ever left a shift replaying a difficult interaction or questioning how you handled a situation, this episode is for you.