Jesse Callahan took an unconventional path from practicing attorney to law firm operator.

After starting as a law clerk and gaining experience in pre-litigation, Jesse discovered that she was more energized by the business behind the practice. Today, as Chief of Staff, she connects teams, improves operations and helps turn leadership strategy into action.

In this episode, Jesse joins Kate at the Fireproof Legal Production Summit in Chicago to explain why firms need strong processes before adding AI. She also shares why trust matters more than a title, where technology can create meaningful efficiency and why people will remain essential to the client experience.

They also covered:

→ What a Chief of Staff actually does inside a law firm

→ How servant leadership builds credibility and team buy-in

→ Why firms shou ...