The phone rings. Your heart races. You can handle face-to-face service perfectly, but answering without visual cues—just your voice and English skills—feels like stepping onto a stage unprepared.

This episode provides a structured framework for mastering professional phone etiquette and reservation management. Learn the four-part greeting formula, follow the seven-step booking checklist (party size, dietary needs, contact info), and gain scripted responses for fully booked nights and difficult callers.

You'll master:

• Four-part greeting formula for instant professionalism
• Seven-step reservation checklist preventing errors
• Why smiling while speaking changes your vocal tone
• Reconfirming details without sounding uncertain
• Handling difficult situations: full bookings, rude callers ...