A venue can look flawless online and be completely wrong the second you walk in — tired, badly lit, or with that "natural light" looking straight onto a loading dock. Carla, Den and MJ break down why seeing a space in person changes everything: the vibe you can only feel, the flow no floor plan reveals, and the team who'll actually run your day. Plus when a virtual walkthrough will do — and the one event type where skipping the visit is a real risk.