Tales from Planet Customer Experience

by Brian Bruner

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!
Business

Podcast episodes

  • Ep021 - Giving out chocolates in the airport lounge!

    Ep021 - Giving out chocolates in the airport lounge!

    E21
    25:59

    Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.

  • Ep020 - Cars, Glasses, and Pizzas! It's all about the experience!

    Ep020 - Cars, Glasses, and Pizzas! It's all about the experience!

    E20
    23:50

    Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!

  • Ep019 - What does an port-a-potty have to do with customer experience?

    Ep019 - What does an port-a-potty have to do with customer experience?

    E19
    26:38

    Join us as we chat with our new friend Adrian Swinscoe of the podcast Punk CX about how his experience with an outdoor port-a-potty helped him understand how customer experience (CX) can affect all people - including those with special needs.

  • Ep018 - Why is the owner answering the phone after hours?

    Ep018 - Why is the owner answering the phone after hours?

    E18
    21:14

    Join us as our returning guest Latina Angelova shares another great story about her experience with Bulgarian hair care company BRAVE.NEW.HAIR and its owner - it's a great recipe that should be "rinsed and repeated" everywhere! Be sure to also read Latina's article on LinkedIn.

  • Ep017 - Is this the Year of Empathy?

    Ep017 - Is this the Year of Empathy?

    E17
    24:08

    Join us as Dilyana and Brian share their thoughts and stories about empathy when dealing with customers - and for customers dealing with service providers!