Episode notes
What do customer experience trends and Katy Perry have in common? They’re hot then they’re cold, they’re yes and they’re no, in and out, and up and down.
Customer expectations and preferences can–and DO–change rapidly. And if you’re banking on your customer experience being what sets you apart from competitors, you need to stay on top of the trends and meet ever-changing customer needs.
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Keywords
customer experience
cx trends
customer trends
contact center trends
2022
cx trends 2022
cx trends 2021
customer service trends