Episode notes
Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft 365. Copilot AI can reason over ServiceNow cases, sort data, and even create reports. Join Shervin Shaffie, Copilot Principal Engineer at Microsoft as he illustrates, step by step, how to connect these traditionally disparate systems. Shervin will start from the beginning and illustrate how tenants have to be configured, before moving into Copilot Studio and building out the ServiceNow connector. Ultimately he will demonstrate the end-user experience of this powerful business process enhancer.
⏩ To watch this Podcast as a video, please visit my YouTube Channel, Collaboration Simplified:
Keywords
AIMicrosoftMicrosoft AIMicrosoft CopilotCopilotAgentsAI AgentsCollaboration SimplifiedCopilot AgentsCopilot StudioMicrosoft Copilot Studio