Episode 2: Oh NO! My business can't grow! Why measuring retention matters?
Sales Ops with Sales Strategic by Sales Strategic
S1 · E2
May 28, 2024
27:40
Episode notes
In this episode we explore the need for a business owner or sales leader to begin to measure all aspects of the retention process.
Key Metrics to measure - Overall Customer Retention Rate
Renewal Rate
Customer Churn Rate
Customer Lifetime Value
Customer Satisfactions
Net Promoter Score
Repeat Purchase Rate
Customer Engagement
If your business needs help implementing a system to be able to measure these outcomes please visit our website at: www.salesstrategic.com or email us at: goals@salesstrategic.com
Keywords
sales
business