S2E10 The Vitamin Shoppe’s Andy Laudato on How Retail Leaders Scale Innovation Without Losing Their Culture

Scaling innovation is one of the hardest skills in retail leadership, and it’s exactly what we dig into this episode. Andy Laudato, COO of The Vitamin Shoppe and author of Fostering Innovation, returns to share his playbook for scaling innovation across stores, systems, and teams without losing what made the idea good in the first place. It’s a conversation built for retail leaders who are tired of watching good ideas stall out before they ever scale.

We talk about why so much of what passes for innovation in retail is innovation theater: chasing the latest AI headline instead of solving a real customer problem. Andy walks us through how he defines innovation (doing something unique and different ...