This episode focuses on Target Canada’s technology environment, including the implementation of SAP. The lesson is not simply “ERP projects are hard.” The deeper lesson is that enterprise systems require disciplined processes, trained users, strong governance, clean master data, and realistic integration planning.

SAP became part of the story because the business depended on it before the surrounding operating model was mature enough to support it.

Key PM Questions:

When is a system implementation actually a business transformation?

How do PMs tell the difference between software readiness and operational readiness?

What questions should PMs ask before trusting an enterprise platform to support launch?