Episode notes
🎙️ EP155 – Phil & Eric are back on The Line: the guests who test your patience, the ones who treat the menu like a suggestion, and the quiet power of saying NO when everyone expects you to bend.
🎧 Topics Covered in This Episode:
👨🍳 Back belly, underbelly, and serving up “The Line Pt. 9”
👀 Open Kitchen Reality – Early signs of trouble before the first ticket drops
🔄 Annoying Guests – The one that rearranged the whole dining room
🧾 Off-Menu Madness – When “Can I have this without that?” breaks the system
💸 Partial Refunds, Full Integrity – When keeping your rep means eating the cost
💬 Review Warfare – Turning a 4★ into a 5★ without selling your soul
Keywords
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