Episode Overview

In Episode 22, Krista Olien and Leigh Thomas welcome Keith Jones, Executive Chairman and Owner of ACE Parking, for a conversation about leadership, transparency, customer service, and the future of parking.

Keith shares how growing up in a third-generation family business shaped his leadership style and why parking can serve as an indicator of economic activity. The discussion explores accountability, operational data, customer ownership, technology, and the importance of authentic partnerships.

Keith also shares how ACE uses its Deep Blue dashboard to improve visibility and decision-making while keeping people at the center of the operation.

Why This Matters

Technology is changing parking, but innovation alone does not guarantee better outcomes.

This episode e ...