Not Another Boring Insurance Podcast | Brendan Gale & Matt Pugliese | Podcast on RSS.com

Not Another Boring Insurance Podcast | Brendan Gale & Matt Pugliese

Not Another Boring Insurance Podcast | Brendan Gale & Matt Pugliese

by Brendan Gale & Matt Pugliese

Business Technology

Season 1

Alex Caruana on Field Calls, Skip Tracing and Four Decades in Mercantile Services

In this episode, hosts Brendan Gale and Matt Pugliese sit down with Alex Caruana, Head of Commercial Strategy and Client Solutions for the WISE Group, one of Australia's longest-standing providers of field services, investigations and security. Alex shares his journey from landing a job as a process server, through to co-founding Express Mercantile from half a garage and building it into a respected industry leader over 27 years. He reflects on the lessons of decades in business, a partnership built on respect, and why authenticity is the key to genuine relationships and success. The conversation demystifies field calls and skip tracing, what they really involve, how they fit within the claims and recovery value chain, and the training and processes that have developed over time. From de-escalation techniques to identifying vulnerable customers, Alex offers a rare insider perspective on a side of the industry few ever see. Whether you're in insurance, claims, recoveries or business leadership, this episode delivers valuable insights into face to face engagement, integrity and supporting people through challenging situations.

Aman Gaur on Australia's Electric Vehicle Transition, the Roll-out of Public Charging Infrastructure and Vehicle-to-Grid (V2G) technology

In this episode, hosts Brendan Gale and Matt Pugliese sit down with Aman Gaur, Head of Legal, Policy and Advocacy at the Electric Vehicle Council (EVC), the peak industry body for the electrification of cars, trucks and buses in Australia. The conversation unpacks the big discussion points driving Australia's EV transition: the rollout of public charging infrastructure, retrofitting apartment buildings, making EVs affordable for low-income Australians, and the emerging potential of vehicle-to-grid technology, where your car can power your home, help your neighbors through a natural disaster, or even earn you money. We also explore the electrification of freight, the surge in EV sales, and why fuel security and hip-pocket savings are becoming just as compelling as emissions reduction. Whether you're in insurance, claims, motor or business leadership, this episode delivers valuable insights into a transition that's reshaping what Australians drive, and one of the fastest-moving policy areas in the country.

Steve O'Brien on Building Clear21/iBodyshop, growth plans and upcoming AI innovation.

In this episode, hosts Brendan Gale and Matt Pugliese sit down with Steve O'Brien, the founder and managing director of Clear21, creator of iBodyShop, Repair Connection and Clear21 Assessing. Steve shares his journey from the early days of desktop computing and DOS-based software through to building one of the most widely used collision repair platforms across Australia and New Zealand. He discusses the lessons learned from decades of entrepreneurship, the importance of listening to customers, and how a relentless focus on efficiency, reliability and innovation has helped shape Clear21's success. The conversation also explores Clear21's expansion into the UK market, the company's private equity partnership, and the next generation of AI-powered tools set to transform the collision repair industry. From AI estimating and voice-driven workflows to intelligent business insights and automated administration, Steve provides a fascinating look at how technology is reshaping repair operations. Whether you're involved in automotive repair, insurance, technology or business leadership, this episode delivers valuable insights into innovation, customer-focused product development and the future of the industry.