Multifamily Matters

Multifamily Matters

by Paul Marks

11/17/2025 Multifamily Matters, Ep. #406 "Retention Starts At Hello"

A conversation with long-time multifamily industry veteran, the fabulous Katie Nelson, the Chief Executive Officer of Lustra Multifamily Consulting… discuss how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

11/10/2025 Multifamily Matters, Ep. #405 "Multifamily Team Engagement & Retention: Keys to a Thriving Team"

A conversation with long-time multifamily industry veteran, the amazing Carrie Green, COO and Partner of Sisters Property Management... discussing how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

11/3/2025 Multifamily Matters, Ep. #404 "5 MULTIFAMILY METRICS THAT AREN’T TRACKED…BUT SHOULD BE"

A conversation with a long-time multifamily industry veteran, a multifamily industry consultant, the fabulous Stacey Hampton, Founder and Principal Consultant with Asset NOI Consulting... discussing why month-over-month collections beat occupancy and delinquency, how YTD turnover exposes “false positive” retention, the urgency of tracking not-ready vacant-not-leased, using applicant screening risk mix to curb bad debt, and comparing residents owing over one month to eviction filings to forecast real vacancy risk.

10/23/2025 Multifamily Matters, Ep. #403 "BEST OF MULTIFAMILY MATTERS: MULTIFAMILY SALES SKILLS & COACHING MINDSET"

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results..

10/19/2025 Multifamily Matters, Ep. #402 "THE CHANGING RESIDENT EXPERIENCE: NEW EXPECTATIONS IN MULTIFAMILY AND SENIOR LIVING"

A conversation with longtime multifamily industry veteran, the awesome Liz Ayala, the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein, the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and smoke monitoring cutting complaints by 98 percent, and how integrated systems, automation, dashboards, predictive analytics, and RPA help teams work faster while staying human. See omnystudio.com/listener for privacy information.

10/12/2025 Multifamily Matters, Ep. #401 "BEST OF MULTIFAMILY MATTERS: PEOPLE FIRST, PROFITS FOLLOW"

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose. See omnystudio.com/listener for privacy information.

10/5/2025 Multifamily Matters, Ep. #400 "BEST OF MULTIFAMILY MATTERS: MORE THAN WALLS AND WINDOWS"

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents. See omnystudio.com/listener for privacy information.

9/28/2025 Multifamily Matters, Ep. #399 "BEST OF MULTIFAMILY MATTERS: HOW APARTMENTS DIE SLOWLY"

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble, the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collapse—and what it takes to reverse the spiral using real accountability, retraining, and the Five P’s Framework. See omnystudio.com/listener for privacy information.

9/21/2025 Multifamily Matters, Ep. #398 "MULTIFAMILY SALES SKILLS & COACHING MINDSET"

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results. See omnystudio.com/listener for privacy information.

9/14/2025 Multifamily Matters, Ep. #397 "BEST OF MULTIFAMILY MATTERS: HOW TO BE THE BOSS OF YOUR OWN MULTIFAMILY CAREER"

A conversation with a longtime multifamily industry veteran, and a wonderful supplier partner to the multifamily industry, the amazing Jonna Smith, the owner of peoplezest …discussing how to take control of your multifamily career, including upskilling, reskilling and seeking your own leadership style. See omnystudio.com/listener for privacy information.

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