In this episode of The Multifamily Investor Playbook, John Makarewicz sits down with Pauline Houchins, Division President at Asset Living, who brings over 25 years of multifamily leadership experience with companies like First Communities and The Worthing Companies. Pauline currently oversees operations for Asset Living’s national portfolio, guiding teams with a solution-focused, resident-first approach.

You’ll hear:

✅ How hybrid centralization improves collections and cuts costs without losing on-site connection

✅ Why employee engagement post-COVID is the #1 driver of property performance

✅ The right way to use revenue management tools while keeping human judgment

✅ How the resident experience directly impacts NOI and returns

✅ Common owner mistakes to avoid in operations and decision-making

✅ Ho ...